24-Hour Central Station Monitoring
1. YOUR SECURITY SYSTEM
When your security system is
activated an alarm signal sends
a message to the alarm panel in
your home or business.
2. CENTRAL STATION
The signal from your panel is sent to
our central station computers and
central station personnel, who follow
the appropriate procedure according
to the type of signal received. Our
personnel will call your home or
business to determine the type of
assistance you may need.
In the event of an emergency
our central station personnel
will dispatch the police, Fire or
medical emergency response
teams to your home or business,
as well as any contacts on your
emergency call list.
When your alarm is activated, our
innovative software technology
processes the alarm signal, which
enables us to identify you, as well as
the precise nature and location of your
emergency. Depending on the type of
emergency, our central station personnel
will then notify the appropriate
authorities — police, Fire or medical
emergency response teams — for your
home or business.
CENTRAL STATION PERSONNEL
Our central station personnel are
extensively trained to handle all
types of emergencies. Detailed and
comprehensive training is ongoing to
ensure unparalleled customer service.
All telephone calls are automatically
recorded for your protection and to
ensure quality service.
DUAL CENTRAL STATIONS FOR
PEACE OF MIND THROUGH
We provide the extra security and
reliability of dual central stations
that are strategically located for
maximum effectiveness. These
stations can operate individually
or interchangeably to provide
continuous, seamless and enhanced
security monitoring to protect your
home or office.